Policies

We completely understand that things come up and life happens but please try to abide to our policies as best you can.


Payment

Selah Aesthetics requires full payment to be made at the time of your procedure. Payments can be made via cash, EFTPOS, or bank transfer.

If full payment is not made at the time of procedure Selah Aesthetics reserves the right to pursue you for payment of outlays, fees, interest and costs associated with recuperating such amounts. We are also a no refund clinic

Appointment Cancellation

Selah Aesthetics requires a minimum of 48 hours appointment cancellation notice prior to your appointment. Patients who cancel their appointment within 48 hours of their appointment will loose their booking deposit.

Right to refuse

Selah Aesthetics reserves the right to refuse service at our sole discretion, in accordance with the appropriate legislation and guidelines.

Selah Aesthetics reserves the right to decide suitable treatment for the client and can refuse treatment if a client is deemed not suitable. The medical practitioner at their absolute discretion makes this decision.

Sales Promotions or advertising

Not in conjunction with any other offer.

Treatment/procedure packages are not able to be split between more than one person or transferred to another unless stated otherwise.

 Promotional pricing is not valid for existing bookings and will only apply to new bookings made and paid during the stated promotion period.

 Offers are for a limited time only and are also subject to availability.

 Selah Aesthetics reserves the right to discontinue a sale/promotion or modify pricing at any given time without previous advertisement or notification.

 Promotion pricing only applies to identified procedures/treatments only.

Please note giveaways do not apply to injectable treatments. Injectables are an S4 medications and cannot be included in promotional offers. For clarification Gift cards purchased can be used towards injectables just not Giveaways.

Rescheduling

Selah Aesthetics requires a minimum of 48 hours appointment rescheduling notice prior to your appointment. Patients who reschedule their appointment within 48 hours of their appointment will forfeit their booking deposit.

FAQs


Whats is dermal filler?

Made primarily from Hyaluronic acid, dermal fillers replicate this sugar molecule that occurs naturally in our skin, and increases Collagen production to the treated area to restore firmness. Dermal Fillers are also hydrophobic, meaning they attract moisture to the filled areas, restoring firmness and hydrating the skin from within.

At Selah Aesthetics we are experts at using these soft injectable gels to instantly restore lost volume, create definition and contour to all areas of the face, correct facial asymmetries, and add artistic touches to the face.

If you would like to know what treatments we off please refer to our treatment menu

Please note that due to Australian regulations surrounding S4 prescription goods & their use in cosmetic injectables, we aren’t able to advertise the brand names of our products, or even a specific price. However, if you contact us we are happy to share this information with you.

What reasons you may not be able to receive treatment?

When it comes to injectables although they are mainly used for aesthetic treatments they are still an S4 medication and there are reasons you may not be able to get treatment. These include but are not limited to:

  • Pregnant, breastfeeding or trying to fall pregnant

  • Had COVID in the 2 weeks leading up to treatment

  • Had any Vaccines in the two weeks leading up to treatment

  • Are travelling overseas in the 2 two weeks post treatment

  • If you have had any dental work in the 2 weeks before treatment

  • If you are going to receive any dental work 2 weeks post treatment

  • If you are allergic to bees

  • You cannot fly interstate for 72hrs post treatment

  • Cannot be taking any antibiotics or steroidal medications

  • If you suffer from an autoimmune or neuromuscular disorder (Eaton Lambert Syndrome, Myasthena Gravis etc) it is very unlikely you will be able to receive treatment. Please discuss and gain consent from your regular GP or specialist before booking in

Things to ensure before receiving treatment

Before receiving and dermal filler treatment there are some things you need to ensure before your appointment:

  • If you are prone to cold sores ,visit your local chemist for preventative medication. Not taking this medication can cause an outbreak, so take the night/morning prior to your appointment, as directed by your pharmacist.

  • If your doctor approves stop the use of anti-inflammatory medications a minimum of one week before your appointment. e.g. Ibuprofen, Aspirin, Naproxen/Naprogesic, Fish oils, St John’s Wort, Ginko, Ginseng, Vitamin E, or any blood thinning medications. You may take regular Panadol but advise your nurse if it was within the last 24 hours prior to treatment. If you are taking any of these medications please advise your nurse

  • Avoid caffeine and alcohol as much as you can the week before you appointment as consuming these will increase your chances for bruising and swelling.

  • Ensure you are well hydrated and eaten a balanced meal before treatment

Aftercare and downtime

Post injections it is very likely that you will be swollen and bruised

After your appointment:

  • To let the injections sites heal, please don’t touch the treatment area for a minimum of 12 hours.

  • You can resume your regular skin care routine from the next day but avoid heavy foundations or products for a minimum of 24 hours.

  • Do not drink alcohol, take any substances that increase the heart rate, or get a massage/sauna for a minimum of 48 hours post treatment.

  • Don’t apply any vitamin serums, AHA’s or retinol/retinoids to the area for a minimum of two days post treatment.

  • Most dermal filler treatments don’t require any massaging unless directed to by your nurse depending on placement and product choice

Privacy Policy

This Privacy Policy describes the personal information that may be gathered by Selah Aesthetics, the choices you can make about your personal information and how Selah protects your information. Selah may modify this Privacy Policy at any stage and at our sole discretion and in harmony with relevant legislation.

 
YOUR ACKNOWLEDGEMENT OF OUR PRIVACY POLICY

By using this website, you acknowledge that you have read and fully understood this privacy policy. Note that this policy does not extend your rights or Selah's obligations beyond those well-defined in the legislation outlined below.

 
INTRODUCTION

To meet your expectations about privacy and confidentiality Selah has procedures and processes to abide by:

· Australian Direct Marketing Association (ADMA) Code of Practice in relation to how Selah markets to our customers;

· Spam Act 2003 in relation to electronic marketing;

· Australian Privacy Principles (APPs) contained in the Privacy Act 1988;

· Telecommunications Industry Standard 2007 where Selah engages in telemarketing.

· Do Not Call Register Act 2006 where Selah engages in telemarketing; and USES AND SHARING of personal information

Selah uses the personal information you provide only for purposes constant with the initial reason you provided it, or for a directly associated purpose. Selah may also decide to use your personal information where it is permitted or required by law. Selah may also intend to use your information where you have provided Selah with your implied or expressed consent.

Selah will not distribute your personal information with other parties unless:

· You give Selah your written, verbal or expressed consent, or

· It is essential to enable our third parties to perform specific purposes, or

· Sharing is permitted or required by law

When Selah provides personal information to establishments who make services for Selah; such as: mail houses, specialist information technology companies, or other contractors to Selah, Selah demands those companies to protect your personal information as meticulously as Selah does. Firm contractual and other quality assurance procedures are used to certify your personal information is protected.

Selah may transfer personal information to countries outside Australia. Selah will only do this in agreement with all applicable Australian data protection and privacy laws. Selah will take all rational steps to protect personal information no matter what country it is transferred to or stored in. Selah has appropriate procedure and documents to help this.

DIRECT MARKETING

At certain times, Selah might use the personal information collected from you to recognise certain services and products, which Selah believes might be of interest to you. Selah could then contact you and let you know about these how these products and services may advantage you. Usually, Selah will only do this with your prior consent (where sensible) and Selah will forever give you a choice to opt out of receiving such material in future. Direct Marketing from Selah normally takes the form of Electronic Marketing (email), Direct Mail or Short Message Services (SMS).

COLLECTION OF PERSONAL INFORMATION

'Personal information’ means information Selah holds about you from which your identity is either clear or can be practically determined. Protecting your privacy when managing your personal information is important to Selah and is essential to the way Selah serves you.

Commonly, Selah will gather personal information directly from you, and as required to provide you the service you requested, and to carry out administrative operations.

Selah might collect personal information from you (but not limited to) when:

· You fill in Selah's ‘Patient Intake and Medical History Form’;

· You contact Selah by any means;

· You fill in Selah ‘Consent Form’;

· Create an account with Selah

Selah will assemble personal information from you by reasonable and lawful means.

“Unsolicited” personal information is personal information about an individual that an organisation has inadvertently received. This is an infrequent occurrence for Selah, but when and if it does happen, Selah will protect your personal information with the same thoroughness as they treat the personal information they intended to collect. If Selah could not have composed this information through our normal processes, Selah will un-identify that information as soon as they sensibly can.

  
ACCESSING YOUR PERSONAL INFORMATION

You have the right to request the personal information Selah hold about you. This right is subject to law and your payment of our costs for investigating your request and gaining your personal information (if your request is approved).

After your payment of our costs, and Selah has had adequate time to study your request, and subject to applicable privacy laws, if your request is approved, Selah will provide the personal information that you requested. Selah will deal with your request in a timely manner.